Frequently Asked Questions
Welcome to the FAQ page for KPG-BEAUTY! Below are answers to some common questions about our products, services, and policies. If you don't find the information you're looking for, please feel free to contact us directly.
1. How do I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept?
We accept various payment methods, including Bank Deposit, credit/debit cards, Payoneer, and other secure online payment platforms. You can select your preferred payment method at checkout.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.
5. What is your return policy?
We accept returns within 07 days of delivery for eligible items. Items must be unused, in their original packaging, and accompanied by a proof of purchase. Please review our Return Policy for full details.
6. How can I contact customer service?
You can reach our customer service team by emailing sales@kpg-beauty.com or filling out the contact form on our website. We strive to respond to all inquiries within 1-3 business days.
7. Are your products cruelty-free?
We are committed to offering cruelty-free products and work with brands that share our values. Many of our products are certified cruelty-free, but please check the product description for specific information.
8. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for qualifying orders. Please contact us directly for more information and to discuss your specific needs.
9. Can I cancel or modify my order after it has been placed?
Once an order has been placed, it cannot be canceled or modified. However, you may be able to return the items for a refund or exchange according to our Return Policy.
10. Do you offer gift wrapping or personalized messages?
At this time, we do not offer gift wrapping or personalized messages. However, we are continuously expanding our services, so please check back for updates in the future.
11. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Our wholesale program is tailored to meet the needs of businesses and retailers looking to purchase our products in larger quantities. Please contact us directly for more information about our wholesale pricing and eligibility requirements.
12. What is the minimum order quantity for wholesale orders?
The minimum order quantity (MOQ) for wholesale orders varies depending on the product and availability. Please contact our wholesale team for specific MOQ requirements for the products you are interested in.
13. Can I mix and match products for a wholesale order?
Yes, you can mix and match products for a wholesale order, subject to availability and minimum order requirements. Our wholesale team can assist you in selecting the products that best suit your business needs.
14. Do you offer customization options for wholesale orders?
We may offer customization options for certain wholesale orders, such as private labeling or product branding. Please contact our wholesale team to discuss your customization needs and to inquire about available options.
15. What are the payment terms for wholesale orders?
Payment terms for wholesale orders vary depending on the size of the order and the terms agreed upon between our company and the buyer. Our wholesale team can provide you with more information about payment terms and options.
16. Do you offer dropshipping services for wholesale orders?
Yes, we offer drop shipping services for qualifying wholesale orders. Our dropshipping program allows businesses to fulfill orders directly from our warehouse to their customers without the need for inventory storage. Please contact our wholesale team for more information about our dropshipping program.
17. How can I apply for a wholesale account?
To apply for a wholesale account, please fill out the wholesale inquiry form on our website or contact our wholesale team directly. We will review your application and contact you with further instructions on how to proceed.
18. Can I request samples of products before placing a wholesale order?
Yes, we may be able to provide samples of certain products for wholesale customers. Please contact our wholesale team to inquire about sample availability and pricing.
19. Why do stock availability and pricing change?
Our stock availability and pricing are largely dependent on our suppliers. If our suppliers adjust their inventory or prices, we are required to make corresponding changes as well.
If you have any other questions or concerns, please don't hesitate to reach out to us. We're here to help!
Copyright © 2024 KPG Enterprises (P) Ltd. All Rights Reserved.